AFL customer's can access to a skilled help desk that provides assistance with any training or technical issue.
Our help line is staffed by an experienced team that has an in-depth knowledge of the applications they are supporting. AFL strives to answer all issues raised promptly. Customers can access our issue tracking software to see the current status on any matter.
Members of the help desk team visit clients on a regular basis to ensure they understand each customers circumstances and the deployment of the applications they are supporting.
All help desk requests are tracked and service levels are closely monitored.